Frequently Asked Questions
Everything you need to know about our zero-waste denim and shopping experience.
What makes ELV Denim sustainable?
ELV Denim stands for East London Vintage. We are a zero-waste brand that takes discarded vintage denim and transforms it into modern, high-quality garments. Each piece is handcrafted in London to minimize our carbon footprint and preserve local craftsmanship.
Will my item look exactly like the photo?
Since we use upcycled vintage materials, every piece is unique. While the fit and style will match the product description, the wash and color variations of the denim will vary slightly, making your garment a one-of-a-kind original.
How do I find my correct size?
Vintage denim lacks the stretch found in modern fabrics. We recommend checking our detailed size guide on each product page and measuring your waist. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your shipping policy?
We offer worldwide shipping. Orders within the UK typically arrive in 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery, provided the items are in their original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my upcycled denim?
To prolong the life of your denim and protect the environment, we recommend washing only when necessary. Wash inside out on a cold cycle and always air dry. Avoid bleach and tumble drying to maintain the integrity of the fabric.